How does Synthight use AI?

Synthight uses language models to read every conversation, review, survey answer and interview, split each one into findings, label every finding with its topic, and flag what is spiking. It also runs AI-led interviews and simulates survey answers before you send a survey. What it never asks is to be taken on faith: every count links back to the feedback and quotes behind it, so anyone on the team can check the work.

What tool can automatically spot customers at risk of churning?

Synthight scores churn risk from what customers actually said. It reads every support conversation, review and survey answer for each customer, tracks sentiment and unresolved complaints over time, and raises an alert while there is still time to act, not after they have gone.

Which channels can Synthight read?

Support conversations from Zendesk, Intercom, Freshdesk, Freshchat, Gorgias and HubSpot; reviews from the App Store, Google Play and Google Maps; and the surveys and interviews you run in Synthight. Every channel feeds the same findings and topics, so each problem appears once, with every mention counted, wherever it was raised.

Can I find every customer who mentioned a specific problem?

Yes. Describe it in plain English, for example "customers who complained about a late refund," and Synthight builds a list from your real customer feedback. The list stays live as new feedback matches, and every name shows the quote that put it there.

Can Synthight analyze app store and Google Maps reviews?

Yes. Synthight ingests reviews from the App Store, Google Play, Google Maps and retail locations, tracks ratings per app version and per location, and clusters review content into the same topics as your support conversations. A bad release or a single underperforming store shows up as a counted cause, not anecdote.

How long does setup take?

Under five minutes and no engineering. You authorize your helpdesk, point Synthight at your app listings and locations, and the first findings appear the same day. Up to a week of historical data is synced on connection, so there is something to read immediately.

Conversation analysis

Omnichannel voice of the customer platform

Everything your customers tell you, centralized

Synthight uses AI to analyze customer feedback from support tickets, chats, reviews and surveys, groups every recurring problem across channels, and shows you what to fix first.

All in one platform

Why teams keep choosing Synthight

In their own words, from the teams that use it every week.

It surfaced problems that had been sitting in our support inbox for a year. We had read every one of those tickets and still never saw the pattern.

The surveys are better than the dedicated survey tool we were paying for, and the answers land in the same place as everything else.

Thousands of comments across four channels, and I can read what matters in a morning.

It showed us what our customers were actually wondering about, which was not what we had assumed.

Our satisfaction score moved for the first time in a year, because we finally fixed the thing people were actually complaining about.

The first report named three problems we had been arguing about for months. It settled the argument with numbers.

Reviews, tickets and survey answers stopped being three separate conversations. Now it is one problem, with every mention counted.

Half of what our customers ask about never used to reach the roadmap. Now it arrives ranked, with the quotes attached.

Every answer you need is already in what they told you

Support tickets, app store reviews, social posts, survey answers, interview calls. Synthight reads everything, groups what repeats, and shows you what it is costing you.

Everything they say

Support1,284

Surveys806

Reviews312

Social media597

Interviews46

What it is costing you

1Charged twice for one purchase9 customers at risk64

2Getting started is confusingSlows every new customer46

3Asking for more payment optionsRequested in 4 channels31

4Long waits since last week's changeNewSeen in 3 channels10

Works with the tools you already use

Connected in under five minutes, no engineering needed

Keep the customers you already have

Customers say they are leaving weeks before they leave. Spot them while there is still time to keep them.

Prevent the next bad review

Fix what customers are already complaining about before another one leaves a one-star review.

Save a week every month

Reading, tagging and building the monthly report takes about a week. Synthight does it automatically, so your team can spend that time fixing problems.

Build the backlog as fast as you clear it

Other tools help you close tickets faster. Synthight builds your backlog just as fast, with the customer in mind.

Different industries, the same scattered feedback

Whatever you sell, your customers are already telling you what is not working. Synthight connects to the channels your industry uses most and analyzes all of them in one place.

Hospitality

Restaurants, hotels, bars and venues

Synthight reads every review, survey and guest message for each location, separates comments about food, service, wait times and rooms, and shows which location needs attention this week and which complaints repeat across the whole group.

Ratings and complaints for each location, compared
Food, service, wait times and rooms tracked separately
Complaints that repeat across locations, flagged

Where their feedback comes from

Google Maps
Booking and TripAdvisor
Post-stay surveys
Guest complaints

Synthight for Hospitality

From every channel to a ranked list in three steps

No manual tagging. No taxonomy to maintain. No new workflow for your team.

Collect everything your customers say

Interviews and surveys run inside Synthight. Your helpdesk, your app store listings and your Google Maps locations connect in minutes.

Interviews and surveys, run for you
Helpdesk, app stores and Maps connected
All your feedback, never a sample

Minutes to switch on, and no engineering

Sources4 channels

InterviewsReviewsSupportSurveys

Group every mention, wherever it came from

Synthight reads every ticket, review, survey answer and interview with AI and groups the same problem into a single finding, with a count of every time it was mentioned across all your channels.

Tagged with no taxonomy to maintain
One finding per problem, every mention counted
Sized by how many customers it affects

No sampling, no manual tagging

Grouping268 signals

1428937

Act, and watch the numbers move

You get alerted the moment a topic starts spiking, you make the change it points to, and you watch the rating climb back.

Alerts when a topic starts spiking
Fewer cancellations, better ratings
Evidence anyone on the team can check

Every number clicks through to the quote behind it

Action

Satisfaction

Built to act on what customers tell you

Each tool works on its own. Together they cover every channel your customers use.

1,284 conversations

Long wait to get a reply# Response time61

Getting started is confusing# Getting started44

Asking for more payment options# Payments28

Conversation analysis

Every conversation, turned into findings

Synthight reads every conversation your customers start, from support tickets to chats and emails, pulls out each issue, friction, request and piece of praise as a finding, and labels it with its topic, so volume becomes a ranked list of causes.

Learn more

3.14.4+1.3

Avg rating

Review analysis

App store and Google Maps reviews, finally counted

Public reviews are the feedback you never asked for and rarely read. Synthight pulls them in, groups them by cause, and ties them to the same topics as your tickets.

Learn more

Churn riskHigh

ACAcme Corp3 escalationsSentiment −31

Customer analysis

Churn risk from what they actually said

A living profile for every customer and company, with churn risk built from what they actually said.

Learn more

Survey builder

Build it, branch it, read the answers

Write a survey, add branching so people only answer what applies to them, send it, and get the open-text answers back as findings instead of a spreadsheet.

Learn more

AlertsKnow before they leave

Smart listsBuild a list in one sentence

ValidateCheck what customers really want before you make changes

AI interviewsLabsMore interviews, and value from the ones you already ran

Survey simulationsLabsCatch the bad question first

Scale without surprises.

No contracts and no per-seat pricing. You only pay for the volume of customer interactions Synthight analyzes.

How many customer interactions do you handle per month?

Tickets, chats, reviews and survey responses across every channel.

per month

Pro

Questions people actually ask

Short answers. Longer ones live on the feature pages.

A voice of the customer platform collects what customers say across every channel, support tickets, surveys, interviews and public reviews, and turns it into structured, countable evidence. Synthight is omnichannel: it reads all four sources, so a complaint raised in a ticket and the same complaint left in an App Store review become one problem with both mentions counted.

Stop guessing.Start knowing.

Connect your channels and see your first ranked findings the same day.

Free 14-day trial · No credit card required · Setup in under 5 minutes

Synthight

Conversation analysis

Omnichannel voice of the customer platform

Everything your customers tell you, centralized

Synthight uses AI to analyze customer feedback from support tickets, chats, reviews and surveys, groups every recurring problem across channels, and shows you what to fix first.

All in one platform

Why teams keep choosing Synthight

In their own words, from the teams that use it every week.

It surfaced problems that had been sitting in our support inbox for a year. We had read every one of those tickets and still never saw the pattern.

The surveys are better than the dedicated survey tool we were paying for, and the answers land in the same place as everything else.

Thousands of comments across four channels, and I can read what matters in a morning.

It showed us what our customers were actually wondering about, which was not what we had assumed.

Our satisfaction score moved for the first time in a year, because we finally fixed the thing people were actually complaining about.

The first report named three problems we had been arguing about for months. It settled the argument with numbers.

Reviews, tickets and survey answers stopped being three separate conversations. Now it is one problem, with every mention counted.

Half of what our customers ask about never used to reach the roadmap. Now it arrives ranked, with the quotes attached.

Every answer you need is already in what they told you

Support tickets, app store reviews, social posts, survey answers, interview calls. Synthight reads everything, groups what repeats, and shows you what it is costing you.

Everything they say

Support1,284

Surveys806

Reviews312

Social media597

Interviews46

What it is costing you

1Charged twice for one purchase9 customers at risk64

2Getting started is confusingSlows every new customer46

3Asking for more payment optionsRequested in 4 channels31

4Long waits since last week's changeNewSeen in 3 channels10

Works with the tools you already use

Connected in under five minutes, no engineering needed